A: We support most major credit cards (Visa/Mastercard/Amex), PayPal, Apple Pay, Google Pay and most local payment methods. All payments are processed via encrypted payment gateways. We do not store any of your card details, so you can shop with confidence.

A: Prices shown on the website are billed in the displayed currency (USD, EUR, GBP etc.). All prices include tax, and no extra tax will be charged upon arrival in your country. Differences between billed and order amounts are usually caused by exchange rate fluctuations or transaction fees charged by your card issuer. Please contact your card issuing bank for detailed deductions.

Please follow the steps below in order:
1. Refresh or close the page and re-place your order.
2. Verify card details: Ensure card number, expiry date and CVV/CVC are correct.
3. Check available balance and transaction limits.
4. Check bank alerts: Transactions may be blocked by bank security rules.
Best solution: Use another payment method or another card. Or contact your bank for the exact reason.
Do NOT repeatedly attempt payment in a short time, or your card may be temporarily locked.

**Use discount code**: Enter the code in the "Discount Code" box on checkout page and click Apply.
If the code fails: Check expiry date, minimum spend or product restrictions; refresh page. If still invalid, send order number + code to service@holdonmy.com.
**More discounts**: Our prices are already the best available. Subscribe to our newsletter at the bottom of homepage for exclusive offers and new product updates.

If your country/region is not listed in thedelivery address options, we currently do not ship there. We apologize for the inconvenience.

Our photos are taken from real products. Minor colour differences due to device display are not quality issues. Contact us with photos if goods differ greatly.
**Returns & Exchanges**:
• Non-defective items: 30 days after receipt, unused & original packaging accepted.
• Defective items: Full free return & exchange with photos and order number.
Apply via email to service@holdonmy.com with order number, photos and reason. Reply within 24hrs.
**Warranty**: 180 days. For non-artificial faults within warranty, email service@holdonmy.com with order number and proof materials for support.

After successful payment, send an email titled "Request Invoice" with your order number via your registered email to service@holdonmy.com. We will send the invoice to your email within 24 hours.

We are an online-only brand with over 20 years of operation and no physical shops. Product pages show full specs. Send your questions + product name to service@holdonmy.com for further details. We do not provide phone support.

Common reasons: Failed payment verification, undeliverable/risk address, temporary stockout, abnormal order detected by risk system.
Full refund will be issued to original payment method. Contact service@holdonmy.com for inquiries. No phone support. Reply within 24hrs.

We support Klarna. If you have issues (non-delivery, return etc.), please contact us via email first. Do not raise disputes directly on Klarna, which may affect your future Klarna usage.

A: We are a large international trading company with over 2,000 employees. Our business covers the United States, Malaysia, Thailand, Singapore, Hong Kong of China, the United Kingdom and many other countries and regions. We will arrange shipment from the nearest warehouse based on your delivery address and real-time inventory to ensure fast delivery. For inquiries, please contact our customer service via email: service@holdonmy.co

**Order Notifications**
A confirmation email will be automatically sent to your registered email after successful payment. You will also receive a shipping notification with the tracking number once your parcel is dispatched.
If you haven’t received any email after payment, please troubleshoot as below:
1. Check spam folder: Notifications may be marked as spam.
2. Search your mailbox: Search for "yourdomain" in your inbox.
3. Contact customer service: If still not found, send an email from your registered mailbox to service@holdonmy.com and we will check your order status immediately.

**Modify & Cancel Order**
Orders can only be modified or cancelled before shipment. We usually ship within 48 hours after payment. No changes will be accepted once the parcel is in transit.
Please send an email to service@holdonmy.com within 48 hours after payment with your order number and requests. Our team will handle it promptly. Thank you for your understanding and cooperation.

**Shipping & Delivery Time**
1. Shipment: Dispatched within 48 hours after payment
2. Transit time: 5-14 working days for international delivery
3. Force majeure: Delivery may be delayed due to bad weather, customs inspection, public holidays, etc. We appreciate your understanding.

**Late Delivery Solutions**
1. Track logistics via the tracking number in our shipping email.
2. Common issues:
a. Marked as delivered but not received: Check with family/neighbors, mailbox or other collection points, or contact the courier.
b. Stagnant/abnormal tracking (wrong address, return, etc.): Send your order number to service@holdonmy.com, we will check within 24 hours.

If you have any questions about the goods you received, please feel free to contact our customer service team. We will offer you a reasonable solution based on your situation.

Please send the following information to our customer service email: service@holdonmy.com:
📌 Order Number
📌 Reason for refund (brief description)
📌 Relevant evidence (e.g. product photos, videos, etc.)
Our customer service team will reply to you within 24 hours and guide you through the follow-up procedures.

【Refund arrival time】
All refunds will be returned via the original payment method. The actual arrival time depends on your payment method:
PayPal: Usually arrive within 2 working days
Credit Card / Debit Card: Generally takes 5-14 working days (subject to bank review and cross-border settlement)

【Discrepancy in refund amount?】
If the refund amount you receive differs from the payment amount, it is usually caused by the following reasons:
Exchange rate fluctuations (for cross-border transactions)
Cross-border transaction fees
Bank deduction fees

If you have questions about the refund amount, please reply directly to the original refund notification email or send another email to service@holdonmy.com. We will check the details and reply to you within 24 hours.